Terms & Conditions

Delivery

Delivery of orders placed online will take place within 5 – 10 working days subject to availability. The only exception to this will be over extended periods when the school shuts down such as Christmas and New Year. Revised delivery times will be published where necessary on the website.

Delivery to boarding houses will take place within 4 working days.

Should any items ordered be out of stock, you will be contacted by 4pm the next working day.

Cancellation

Should you change your mind or goods ordered are unsuitable, you will have a period of 28 days beginning on the day your order is received to cancel or return goods. Please be aware that your right to cancel does not apply to certain goods that we sell. For example: perishable goods or toiletries and cosmetics.

You must inform us of your wish to cancel in writing by e-mail to collegeshop@wellingtoncollege.org.uk within a period of 28 days beginning on the day you receive your goods. You must take reasonable care of the goods and may inspect and assess them, but not use them.

You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. Clothing items may not be refunded if a name tape has been attached. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. You are responsible for all associated postage costs.

For full details of your rights under the Distance Selling Regulations, please contact your local Citizens Advice Bureau.

Full details of how to return goods can be found in the ‘Returns’ section below.

Delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given.

Returns

Should you wish to return an item, you should inform us of your wish to do so, by e-mail to collegeshop@wellingtoncollege.org.uk and arrange delivery by a secure method such as Recorded/Special Delivery or Courier. Please include a copy of the delivery note or invoice in the package.

Returns should be addressed as follows:
College Shop
Wellington College
Dukes Ride
Berks
RG45 7PT

Exceptions to the Returns Policy
No refunds or exchanges can be given on items made to your specification, such as named clothing, and engraved goods unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, certain jewellery items, cosmetics and grooming products cannot be returned if unwrapped unless faulty. Perishable items cannot be returned. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with legal rights. You have a duty to look after the goods whilst in your care and if they are returned damaged they may not be refunded to you unless they are faulty.

Faulty Goods
Under the Sale of Goods Act 1979, should an item be returned to us and found to be faulty, we reserve the right to arrange repair or replace items within a reasonable time frame so as not to cause the customer significant disruption. Should items returned be deemed as not faulty, the customer will be responsible for all postage costs. WCE will refund the postage cost of any returned items due to fault not attributable to the customer. Proof of postage and cost should be provided by the customer.

College Uniform
Please note College Uniform is for the sole use of Wellington College pupils and cannot be purchased by third parties.

Staff Discount

We are currently unable to apply staff discount to online transactions.

Terms & Privacy

Wellington College maintains this web site (“the Site”) and the information and materials on the Site (“Content”). By accessing or browsing the Site, you agree to these Terms of Use.

Disclaimer

Whilst Wellington College takes care to ensure the accuracy of the Content, to the extent permitted by law, Wellington College assumes no legal liability for and does not warrant that the information contained on this Web site is accurate or complete, or that these web pages will be free from errors or that its availability will be uninterrupted and Wellington College hereby expressly disclaims and excludes all express and implied warranties terms or conditions not stated herein, so far as such exclusion or disclaimer is permitted under the applicable law. Wellington College excludes all liability to any person for any loss or damage caused by any errors or omissions, whether such errors or omissions result from negligence, accident or any other cause but this disclaimer is without prejudice to any claims for fraudulent misrepresentation, personal injuries or death.

Restrictions on Use of Content

The Content of this web site and all copyright and other intellectual property rights therein belong to Wellington College or its Content providers. You are hereby granted permission to access the Site and print a copy of the Content as a record of your visit. All other use of the Site and its Content, including modification, publication, transmission, creation of derivative works, incorporation into another web site or reproducing the Site or the Content (whether by linking, framing or any other method) is not permitted without Wellington College’ prior express written consent.

Privacy Statement

Wellington College will only use the personal information submitted on this site to respond to the query and send future correspondence and promotions. You can unsubscribe from these promotions at any time from within the email you receive. Your information will not be shared with any third parties unconnected with Wellington College.

Information sharing

Wellington College do not share any information submitted through this website with third parties. If you have opted into receiving information from Wellington College, then you will always have the opportunity to unsubscribe on receipt of an email.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyse how visitors use the site in the aggregate. It does not collect personally identifiable information, and does not track your movements between different websites.

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More details about the purpose of these cookies can be found here.

Acceptance of these terms

By using this site, you signify your assent to Wellington College Privacy Statement. If you do not agree with Wellington College Privacy Statement, please do not use our site. We reserve the right, at our discretion, to change, add or remove portions of this Privacy Statement at any time. Please check this page periodically for changes. Your continued use of the Wellington College site following the posting of changes to this Statement means you accept the changes we make.

At Wellington our aim is to provide a sports programme that is based on enjoyment, learning and performance.