RETURNS & EXCHANGES
Should you wish to return an item for an exchange or refund, you should inform us of your wish to do so, by e-mail to email@example.com within 14 days of receiving your goods; if you do not inform us in this timescale you may lose your right to a refund. You then have another 14 days after advising us to return the goods to us; we advise you arrange delivery by a secure method such as Recorded/Special Delivery or Courier. Please complete the returns/exchanges form Refunds and Exchanges Form provided and include, together with a copy of the delivery note or invoice, in the package. Any refunds will be made within 14 days of us receiving the goods back. Please note that we observe a precautionary 72 hour decontamination resting period for goods despatched & receipted.
Returns should be addressed as follows:
College Shop (Wellington College Enterprises Ltd.)
Exceptions to the Returns & Exchanges Policy
No refunds or exchanges can be given on items made to your specification, such as named clothing, and personalised goods unless there is a manufacturing defect or the goods are not as ordered – if you have made any alterations to a product, it is deemed you have accepted the item and therefore no refunds or exchanges will be given in these circumstances, unless a fault is later discovered, and can be proven to be faulty at the time of purchase, whereby we will seek to repair or replace it so long as the item is returned to us within 6 months from receiving it (See Faulty Goods below).
For hygiene reasons, certain items such as swimwear, jewellery item, cosmetics and grooming products cannot be returned if unwrapped unless faulty. Perishable items cannot be returned. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with legal rights. You have a duty to look after the goods whilst in your care and if they are returned damaged, they may not be refunded to you unless they are faulty.
Under the Sale of Goods Act 1979, should an item be returned to us and found to be faulty, we reserve the right to arrange repair or replace items within a reasonable time frame so as not to cause the customer significant disruption. Should items returned be deemed as not faulty, the customer will be responsible for all postage costs. Wellington College Enterprises Ltd will refund the postage cost of any returned items due to fault not attributable to the customer. Proof of postage and cost should be provided by the customer.
Should you wish to cancel your order you must inform us of your wish to cancel in writing by e-mail to firstname.lastname@example.org within 14 days after the order is delivered or lose your right to cancel. Please be aware that your right to cancel does not apply to certain goods that we sell, for example: items made to order; photo gifts and personalised items; perishable goods; audio or video recordings; toiletries and cosmetics. Furthermore, clothing items may not be refunded if a name tape has been attached.
Any goods received must be returned to us as soon as possible after informing us of your wish to cancel and within a period of 28 days beginning on the day you receive your goods. You must take reasonable care of the goods and may inspect and assess them, but not use them. You should print and complete our standard cancellation form found here and include this with the returned goods in their original packaging where possible.
If you return goods to us, we will not be responsible for any loss or damage to them during transit – therefore we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. You are responsible for all associated postage costs.
Full details of how to return goods can be found in the Returns & Exchanges section
Please note our delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given.
For full details of your rights under the Distance Selling Regulations, please contact your local Citizens Advice Bureau. These terms and conditions are without prejudice to your rights under the Consumer Rights Act 2015.
Last updated November 2020